FAQ

Frequently Asked Questions (FAQ)

-Can I cancel my order?
If you wish to cancel your order, please send us an email at info@kingsvaleclothing.com as soon as possible. Be quick—once the order has been processed, it can no longer be canceled, and you’ll need to follow the return procedure.

-What payment methods do you accept?
We accept the following payment methods:

American Express
Maestro
Mastercard
Visa

-Is it safe to pay on your website?
Yes, we use advanced encryption to ensure your payment details are processed securely.

-What are the shipping costs?
Shipping with the United Kingdom is completely free!

-How long will it take to receive my order?
On average, we process orders within 1–2 business days (Monday to Friday), depending on whether you ordered before or after the 12:00 PM cutoff. Once shipped, your order typically takes 4–6 business days (Monday to Friday) to arrive, depending on your location. For more details, see our Shipping Policy.

-Can I return or exchange an item?
You can return an item within 30 days of the delivery date, as long as it’s in its original condition. We do not offer exchanges. For full details, please see our Return Policy.

What are the return costs?
Return shipping costs are at your own expense. Shipping costs for returns can vary depending on your location, transportation and weight of the package. They range from £10 to £20.

Are the product colors exactly as shown on the website?
We strive to display the colors of our products as accurately as possible. However, please note that the colors on your screen may differ slightly from the actual product colors.

Contact

Webshop Name: Kingsvale Clothing
Address: 73 Watling St, City of London, London EC4M 9BJ, United Kingdom
Email: info@kingsvaleclothing.com
Phone: +44 7491 597692
Contact Form: Get in Touch

Customer Service Hours:
Mon–Fri: 09:00AM–18:00PM
Sa: 10:00AM-17:00PM
Su: closed

We aim to respond within 24 hours!